1
We have clearly defined the purpose of the Hyper Automation initiative and we know the main points that we need to seek extreme automation of the main processes of the company.
0%
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2
Our purpose is documented and well communicated to everyone on the team.
0%
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3
Hyper Automation's objectives and initiatives have been deployed to the operational level and we have defined metrics to know the progress of results and their returns.
0%
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4
We extensively use indicators, reports and dashboards based on data from current systems for our day-to-day decision-making, such as how to improve our products and services.
0%
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1
Our executives clearly demonstrate an interest in the practice of Hyper Automation and believe that this is a competitive differentiator.
0%
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2
The company's top management communicates that the Hyper Automation journey is the company's highest priority project.
0%
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3
Executives have a clear vision and make decisions based on facts and data.
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4
Executives have a clear vision and make decisions based on facts and data; In priority projects, the top management actively participates in the day-to-day, monitoring and quickly deciding the course of the project when there are obstacles and barriers to be broken.
0%
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1
Current processes fully meet the company's business needs, are documented and widely disseminated among the areas.
0%
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2
The company clearly has a direction to automate its processes as much as possible to free up time for strategic activities.
0%
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3
Current processes have a satisfactory level of automation, optimizing time and reducing error levels in manual activities.
0%
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4
In my company, processes are structured to best serve internal and external customers and are reviewed from time to time to validate their compliance to market needs.
0%
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1
The current systems used in the company fully meet the main defined processes.
0%
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2
The company has modern and current software, facilitating any type of development, updates and integrations through APIs.
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3
When there is a need to generate new reports and indicators, we can easily extract them from existing platforms and software.
0%
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4
We use Low-Code/No-Code platforms to accelerate automation and integration with other systems.
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1
We have all customer data centralized in a single base, with easy access for creating new indicators and decision-making. It is the only source of truth about customers.
0%
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2
Our customers are segmented by profile and we have a personalized service for each defined segment. These segments are reviewed from time to time and institutionalized within the company.
0%
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3
Managers' decisions are made based on indicators and metrics with maximum confidence in the information presented.
0%
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4
Customer information is constantly updated with processes and automations to maintain the quality of information.
0%
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